FAQ

Where is my order?

Hello! We understand that you may be excited to start using your new Vivid Jewelries, and we are equally eager to get them to you! After the order confirmation allow up to 2 working days for us to process your order.

Once your order has been shipped, you will receive an email containing your tracking number. If you have any queries regarding your delivery or if you need to update your details, please do not hesitate to contact us.

 

Can I cancel my order?

Once an order has been shipped, it is not possible to cancel it. However, if you would like to cancel your order  please contact us via email within 12 hours after ordering. If the item has not yet been dispatched, we will be able to cancel it for you.

 

To which countries do you ship?

Since we have recently launched, we are currently shipping only within the United Arab Emirates. However, we hope to expand our shipping services to other countries soon.

 

Can you help me figure out what is the right ring size for me?

Ofcourse! Please check the Ring Guide.

 

What materials are your piece made of?

All our jewelry is made from Gold Plated Stainless steel which is Nickel and lead free, perfect for sensitive skin. Our base metal is hypoallergenic and non-tarnish, which ensures that it will not turn green. You can wear our products even in the shower, but we advise you to avoid using perfumes and other chemicals on them as it may reduce their lifespan.

 

Do your pieces have resistance to water and tarnishing?

Absolutely! Our gold plated pieces are hypoallergenic and designed to resist tarnishing. We opted for stainless steel as the base metal for our rings, recognizing that they are more prone to daily wear and tear compared to other jewelry items. Stainless steel is renowned for its robustness and resistance to various elements, including water and sweat.

Despite the high durability of our pieces, it is crucial to take proper care to ensure their longevity. For more information on how to preserve your jewelry, please refer to our Jewelry Care section.

 

What is your Payment method? 

We currently offer COD and payment via Link, which you have to pay within 2 hours.